What is a requirement for the dispute resolution panel's composition in residential care?

The requirement that at least one member of the dispute resolution panel must be a lay person is significant because it ensures that the perspectives of everyday individuals, rather than just professionals in the field, are considered during deliberations. This inclusion helps to balance expert opinions with the lived experiences and concerns of residents or their families, making the process more representative and accessible to those directly affected by the decisions being made.

Having a lay person on the panel can be critical for fostering understanding and empathy in discussions around issues that may not only hinge on technical or medical knowledge but also on emotional and personal impacts. This requirement reflects an effort to create an environment that is not solely dominated by professionals but is inclusive and attuned to the needs and rights of residents.